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Optometry Patient Care Coordinator

Position Summary

The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.

Essential Duties and Responsibilities

  • Ensure patients’ expectations are exceeded by directing and communicating patient needs effectively and efficiently.
  • Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).
  • Effectively greet incoming\outgoing patients immediately upon entering the office.
  • Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
  • Obtain and verify insurance eligibility for all applicable patients.
  • Resource scheduling appointments correctly.
  • Facilitating and rescheduling no shows appointments.
  • Communicating the use of the online history form to all patients.
  • Enter patient’s demographic and insurance information into OfficeMate.
  • Confirm all patients’ appointments, for the following day, by 12:00 p.m. on the preceding day.
  • Attach the proper routing slip and insurance authorization - obtaining a copy of patient’s insurance ID card when applicable.
  • Check patients out through OfficeMate.
  • Ensure that patient has been made aware of all promotions and offers.
  • Maintain cleanliness and organized appearance of front desk at all times.
  • May be required to perform preliminary testing for patients, as needed.
  • Develop skills to assist patients in all aspects of optical dispensary.
  • Initiate training in the contact lens area until Contact Lens Tech is available.
  • Help maintain the attractive appearance of the office.
  • Attend all office meetings.
  • Other duties, as assigned.

Knowledge, Skills and Abilities

  • Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
  • Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
  • Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
  • Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
  • Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.


  • Experience with OfficeMate (Optometry Practice Management software) : 1 year (Required)
  • Optometry Front Desk: 1 year (Required)


  • Stipend toward Medical Insurance
  • Vision insurance
  • Dental insurance
  • Paid Holidays and Paid Time Off
  • 401 (K)

Job Type:

  • Full-time


  • $14.00 to $16.00 /hour (Depending on experience)


  • Optometry Front Desk: 1 year (Required)
  • OfficeMate: 1 year (Required)

Additional Compensation:

  • Bonuses
  • Store Discounts

Work Location:

  • One location

We Describe Our Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with a strong performance culture
  • People-oriented -- supportive and fairness-focused


Please visit the office after applying at 6400 Creedmoor Rd #103 Raleigh, NC 27613 to drop off your resume.